With AI-powered technology at the center of so many business models, seconds of downtime, poor performance, and service degradations can result in unsatisfactory customer experiences which have a negative impact on your business—ultimately affecting brand perception.
The New Relic Intelligent Observability Platform empowers ServiceNow customers to eliminate blind spots at every layer of your technology stack and see the connections between entities—from your customer experience, to your application code, to your cloud infrastructure.
New Relic is a leader and innovator in observability according to Gartner, IDC, and other analysts. Our over 16K customers worldwide use real-time insights from our platform to innovate faster and maintain their competitive edge.
ServiceNow and New Relic: the winning partnership.
For years, ServiceNow and New Relic have worked together to create a unified DevOps experience where observability data, through integrated AI and automation, informs IT service management workflows for greater efficiency, reduced errors, faster incident resolution, and improved business uptime.
ServiceNow and New Relic share a customer-driven mission to build more perfect software, deliver flawless user experiences, and achieve digital success by improving visibility, automation and intelligent analytics. Together, we provide a System of Intelligence bringing observability insights into the tools, teams, and data critical to digital success.
First-to-market Agentic Integration.
Building on its open-agent ecosystem, New Relic offers a powerful agentic AI integration that goes beyond simple API data pulls to provide deep, mission-critical insights and intelligent recommendations to the tools and platforms where ServiceNow customers already work. Enterprises embracing New Relic and ServiceNow can automate enterprise workflows, maximize business uptime, and minimize revenue loss.
Best-in-class agentic AI brings intelligent observability right into Now Assist, resulting in:
- Smarter decisions: provides integrated, actionable insights from all IT and business data.
- Improved efficiency: Automates complex tasks and processes.
- Intelligent collaboration: Consolidates and prioritizes teams, tools and interfaces.
Solving the digital challenges for ServiceNow customers.
New Relic is dedicated to solving the biggest challenges our customers face in the digital landscape. Our Intelligent Observability Platform delivers:
- AI-powered insights: real-time actionable answers to issues across all your systems. So you can focus on what matters most.
- Full-stack visibility: 50+ capabilities in a single, unified experience that eliminates silos across data, tools, and teams.
- Unlimited scalability: Ingest unlimited data from all telemetry sources to eliminate blind spots and solve problems faster.
- Largest open-source ecosystem support: by leading in open-source observability, the platform delivers exceptional flexibility to avoid vendor lock-in.
- Tangible ROI: Lower per-GB and true consumption-based pricing offers 3x the value over traditional host-based pricing. Pay for usage, with no surprise fees.
- 780+ quickstart integrations: Pre-built observability resources get you started instantly, no matter what tools you use.
